Delivery

Delivery

Dear customers, temporarily we are not able to deliver goods to countries where a state of emergency has been imposed. At the moment, these include: Armenia, Uzbekistan, Georgia, Azerbaijan. We will be happy to deliver your orders as soon as air traffic with these countries is restored.

 

Free delivery of online orders by couriers is available from March 18 to April 15. For customers from Moscow, Saint Petersburg, or the Moscow region, its cost reset automatically when you will place an order. For customers from other regions of Russia, delivery is free for orders cost over 10,000 rubles, use the promo 12HOMIEZ.

 

Delivery to Ukraine is not carried out.


• International shipping

• Boxberry pick-up points

• Moscow and Moscow region
• Saint-Petersburg

• Russia
• Belarus and Kazakhstan
• CIS countries

You can also collect your order from our stores in Moscow, Sochi, Saint-Petersburg, Rostov-on-Don and Yekaterinburg.

 

INTERNATIONAL SHIPPING

Cost: 1.990 rub./apx. $28
5 - 10 business days (depending on postcode)
Delivery time: Monday to Saturday 10:00 a.m. – 8:00 p.m., except Sunday and public holidays
Packaging: 12STOREEZ box

BOXBERRY PICK-UP POINTS

Collect your order in more than 320 cities across Russia at the Boxberry pick-up points.
Cost: 190 rubles/apx. $3
Delivery time depends on your region

MOSCOW

Courier service (within the MKAD)

Cost: 290 rub./apx. $5
Online payment or collect on delivery
No try-on service
Orders placed before 4:00 p.m. will be delivered on the next business day
Orders placed after 4:00 p.m. will be delivered on the day after tomorrow
Orders placed on the weekends will be delivered on Wednesday
Delivery time: Monday – Friday 9:00 a.m. - 6:00 p.m., 6:00 p.m. - 9:00 p.m.; Saturday – Sunday 9:00 a.m. - 6:00 p.m.
Packaging: 12STOREEZ box

Express delivery

Cost: 500 rub./apx. $9
Prepaid orders only
No try-on service
For orders placed from 10:00 a.m. to 5:00 p.m. on working days
3-hour delivery
Packaging: 12STOREEZ box

Courier service (outside the MKAD)

Cost: 290 rub./apx. $5
Orders placed before 4:00 p.m. will be delivered on the next business day
Orders placed after 4:00 p.m. will be delivered on the day after tomorrow
Orders placed on the weekends will be delivered on Wednesday
Delivery time: Monday – Friday 10:00 a.m. – 6:00 p.m.
Packaging: 12STOREEZ box

 

MOSCOW REGION

Cost: 290 rub./apx. $5
1-3 business days
Delivery time: Monday – Friday 10:00 a.m. – 6:00 p.m., except weekends and public holidays
Packaging: 12STOREEZ box

SAINT PETERSBURG

Cost: 380 rub./apx. $7
Online payment or collect on delivery
No try-on service
Delivery time: Monday – Sunday 12:00 a.m. – 3:00 p.m., 3:00 p.m. – 6:00 p.m., 6:00 p.m. – 9:00 p.m.;  Saturday – Sunday 12:00 a.m. – 4:00 p.m., 4:00 p.m. – 7:00 p.m.
Packaging: 12STOREEZ box

RUSSIA

Cost: 490 rub./apx. $8
Online payment or collect on delivery
No try-on service
3-10 business days depending on your region
Delivery time: Monday – Friday 9:00 a.m. – 6:00 p.m., except weekends and public holidays
Packaging: 12STOREEZ box

ABKHAZIA

Cost: 2500 rub./apx. $40
Estimated delivery time is 3-14 business days
Delivery time: Monday – Friday 10:00 a.m. – 6:00 p.m., except weekends and public holidays
Packaging: 12STOREEZ box

BELARUS, KAZAKHSTAN

Cost: 790 rub./apx. $14
3-14 business days depending on your region
Delivery time: Monday – Saturday 10:00 a.m. – 6:00 p.m., except Sunday and public holidays
Packaging: 12STOREEZ box

CIS COUNTRIES:
AZERBAIJAN, ARMENIA, KYRGYSTAN,
MOLDAVIA, TAJIKISTAN, TURKMENISTAN, UZBEKISTAN

Cost: 1990 rub./apx. $28
3-21 business days depending on your country
Delivery time: Monday – Friday 10:00 a.m. – 6:00 p.m., except weekends and public holidays
Packaging: 12STOREEZ box

Please, take notice that all orders are shipped on a DDU (Delivery Duty Unpaid) basis, meaning your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. Product prices are displayed exclusive of all taxes and duties.  We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country shipping to.

 

You can find all available payment methods in the 'Payment' section.