Public offer

Public offer



Site visitor — a person who came to the site:  without the purpose of placing an Order.

User — an individual, a Site visitor who accepts the terms of this Agreement and wants to place Orders in the online store "12 STOREEZ»

Buyer — a person who accepted the public offer on the terms of this offer, placing orders and purchasing goods from LLC «12 историй», which are presented on the site, for their personal, household and other needs that are not related to the implementation of business activities.

Seller — LLC «12 историй» (INN 6658485429 / OGRN 1169658042993), location Sverdlovsk region, Yekaterinburg, St. Papanina, 18, sq. 175.

Online store — the official online store of the Seller of LLC «12 историй», located at the Internet address:, which presents the Products offered by Sellers for purchase, as well as payment terms and delivery of Goods to Buyers.

Website — .

Product — clothing, shoes, accessories and other products offered for sale on the Site.

Order — a properly completed and posted the demand of the Buyer (filled in the appropriate fields on the website in the section "cart", "checkout") for the purchase and delivery to the specified User, Buyer's address via self-delivery of Products selected on the Website.

Acceptance - Acceptance of this Public offer is considered to be the Buyer's execution of an order for Goods in accordance with the terms of the Public offer.


1. Generalities


1.1. The seller sells Products through the online store at the following address:

1.2. By ordering Products through the online store, the User agrees to the terms selling of goods set out below (hereinafter — the terms selling of goods). In case of disagreement with this Public offer, the User must immediately stop using the service and leave the site

1.3. These terms of sale of goods, as well as information about the Product presented on the Site, are a public offer in accordance with article 435 and paragraph 2 of article 437 of the Civil code of the Russian Federation. Relations in the field of consumer protection are regulated by the Civil code of the Russian Federation Law "On consumer protection", the Decree of the RF Government "On approval of Rules of sale of goods remote way" and adopt in accordance with other Federal laws and legal acts of the Russian Federation.

1.4. The public offer can be changed by the Seller unilaterally without notifying the User/Buyer. The new version of the Public offer comes into force after its publication on the Site and applies to any Order made after publication, unless otherwise provided by the terms of this Public offer.

1.5.1. The public offer is recognized as accepted by the Site Visitor / Buyer from the moment the Buyer places an Order without authorization on the Site, as well as from the moment the Buyer accepts the Order through the Site's "order form" page, which opens if you go to the "place an order" page in the shopping Cart section.  

1.5.2. The agreement concluded on the basis of the Buyer's acceptance of this offer is an accession agreement to which the Buyer joins without any exceptions and / or reservations.

1.5.3. The fact of placing an order by the Buyer is an unconditional fact of acceptance by the Buyer of the terms of this Agreement. The buyer who purchased the product from the Seller's online store (who placed an order for the product) is considered as a person who entered into a relationship with the Seller under the terms of this Agreement.

1.6. The retail purchase and sale agreement is considered to be concluded from the moment the Seller issues the Buyer a cash or sales receipt or other document confirming payment for the goods.

1.7. By informing the Seller of your e-mail (e-mail address) and phone number, the Site Visitor (the Buyer) agrees to the use of these means of communication by the Seller, as well as third parties engaged by them for the purpose of fulfilling obligations to Site Visitors, Buyers, for the purpose of sending advertising and informational messages containing information about discounts, upcoming and current promotions and other events of the Seller, the transfer of the order for delivery, as well as other information, directly related to the fulfillment of the Buyer's obligations under this Public offer.

1.8. By placing an Order, the Buyer agrees that the Seller may assign the execution of the Contract to a third party, while remaining responsible for its execution.

1.9. The buyer can place an order in the online store "12 STOREEZ 24 hours a day, 7 days a week, except for periods of routine maintenance or technical failures.

1.10. Addresses and mode of operation of the pickup point, as well as conditions for making a return, are available on the website in the "Pickup" and "Return" sections.

1.11. All text information and graphic images of products placed on the Site are the property of the Seller or its contractors. Viewing information or printing pages of the Site is only allowed for personal use.


2. Subject


2.1. The subject of this Public offer is allow the User to purchase Goods for personal, family, home and other needs that are not related to business activities, presented in the catalog of the online store at the following address, by purchasing an Item.

2.2. This Public offer applies to all types of Goods and services presented on the Site, as long as such offers with a description are present in the catalog of the online store.


3. Product and purchase order


3.1. Registration on the Site is not mandatory for Ordering.

3.2. The seller is not responsible for the accuracy and correctness of the information provided by the User while ordering the product.

3.3. Communication between the User/Buyer and managers and other representatives of the Seller must be based on the principles of generally accepted morality and communication etiquette. It is strictly forbidden to use obscene words, swearing, offensive expressions, as well as threats and blackmail, regardless of the form and to whom they were addressed.

3.4. If the Goods ordered by the Buyer are not available in the seller's warehouse, the seller has the right to exclude the specified Product from the Order / cancel the Buyer's Order, notifying the Buyer by sending an appropriate email to the address specified by the Buyer during registration.  Photos accompanying the product are simple illustrations for It and may differ from the actual appearance of the Product. The accompanying Product descriptions/characteristics do not claim to be exhaustive and may contain typos. To clarify information about the Product, the Buyer should contact the Seller via the feedback system specified in the "Contacts" section, or by clicking the "Ask a question" link. 

3.5. In case of cancellation of a fully prepaid Order, the cost of the canceled Product is returned by the Seller to the Buyer in the manner in which the Product was paid.

3.6. The Buyer's order is made in accordance with the procedures specified on The website in the "Cart" section.

3.7. The buyer is fully responsible for providing incorrect information that resulted in the Seller's inability to properly fulfill its obligations to the Buyer.

3.8. After placing an Order on the Site, the Buyer is provided with information about the expected delivery date by sending an email to the address specified by the Buyer during registration, or by phone. The Manager serving this Order clarifies the details of the Order, agrees on the delivery date, which depends on which delivery method is selected, which legal entity/individual entrepreneur will deliver, the availability of ordered Goods in the Seller's warehouse and the time required for processing and delivery of the Order.

3.9. The date of delivery of the Goods may be changed unilaterally by the Seller if there are objective reasons, in the Seller's opinion.


4. Delivery of order


4.1. Methods and terms delivering of Goods sold by the Seller are indicated on the Website in the section "delivery" at the address delivery times are approximate And may vary. When delivering Goods outside of Russia, the delivery time of Goods does not include the terms of Customs inspection and related terms.

4.2. Delivery is carried out by courier in all cities of Russia and / or around the World by a transport company and / or postal service. The territory of delivery of Goods presented on the Site and sold by the Seller is not limited (Worldwide) and/or in exceptional cases is determined depending on the type of Goods. In exceptional cases, the territory and / or delivery methods are specified in The section of product registration.

4.2.1. Delivery of goods to individual countries may be restricted by the legislation of the country of delivery. In case of restriction of delivery of the goods, the goods must be returned to the seller in an affordable way, the money paid for the goods is returned within 10 days in the way that the money was paid for the goods. 

4.2.2. The Buyer can make pickup from all the Seller's stores.

4.2.3. Simultaneously with the Product, the Seller sends a return form with information about the return period and a reminder for the care of the Product.

4.2.4. For Customers from foreign countries, the Seller sends the order without taking into account taxes and duties of the Buyer's country of residence. The price for delivery does not include taxes and duties.

4.3. The seller tries to comply with the agreed delivery times as much as possible. The seller is not responsible for possible delays in delivery due to unforeseen circumstances that occurred through no fault of the Seller.

4.4. Upon delivery, the Order is delivered to the Buyer or a third party specified in the Order as the recipient (hereinafter, the Buyer and the third party are referred to as the"Recipient"). If the Order cannot be received by the above-mentioned persons, the Order may be handed over to a person who can provide information about the Order (departure number and/or Recipient's full name).

4.5. The risk of accidental death or accidental damage to the Product passes to the Buyer from the moment the Order is transferred to him and the Recipient of the Order signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller reimburses the Buyer for the cost of the Order paid by the Buyer and delivery in full after receiving confirmation of the loss of the Order.

4.6. The delivery cost of each Order is calculated individually and depends on the selected delivery method. 

4.7. The user understands and agrees that: delivery is a separate service that is not an integral part of the Product purchased by the Buyer. Claims to the quality of the purchased Product that arose after receiving and paying for the Product are considered in accordance with the Law of the Russian Federation "on consumer protection" and the warranty obligations of the relevant Seller. In this regard, the purchase of Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for the purpose of warranty service or replacement, does not allow for warranty service or replacement of the Goods by going to the Buyer and does not imply the possibility of returning the cost of delivery of the Goods in cases where the Buyer is entitled to a refund for the goods as Such, in accordance with the Law of the Russian Federation of 07.02.1992 N 2300-1 "on consumer protection".

4.8. The Seller's obligation to deliver the goods to the Buyer is considered fulfilled at the time of delivery of the Goods to the Recipient or receipt of the Goods by the Recipient at the post office or at a pre-agreed place of delivery of the Order (including at the point of pickup).

4.9. When receiving an Order from a transport company or postal service, the Recipient, after paying for the delivered Product, is obliged to inspect the delivered Product and perform its opening in the presence of employees of the transport company or postal service, to check the Product for compliance with the declared quantity, assortment and completeness of the Product, as well as to check the integrity of the package. If there are claims to the delivered Goods (under-investment, investment of Goods other than those specified in the inventory of the shipment, manufacturing defects, other claims), the Recipient, in the presence of employees of the transport company or postal service, draws up a Report on the identified inconsistencies. If the Recipient has not filed a claim in the above manner, the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods.

4.10. In the case of a return delivered by a transport company or postal service, The Recipient must attach the following documents to the Shipment containing the returned Product: an application for a refund; a copy of the act of non-compliance; a copy of the payment receipt; a copy of the inventory of the shipment; a return form, a photo fixing the marriage, an expert opinion (if it is carried out).


5. Payment for goods


5.1. The price of the product sold in the online store is indicated in rubles of the Russian Federation. Payment is made to the accounts specified by the Seller. 

5.2. Prices for Goods are determined by the Seller in a unilateral undisputed manner and are indicated on the pages of the online store located at the Internet address: if the price of the Product ordered by the Buyer is incorrect, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the Order. If it is not possible to contact the Buyer, this Order is considered canceled. If the Order was paid, the Seller returns the amount paid for the Order to the Buyer in the same way it was paid.

5.3. The price of the Product on the Site can be changed by the Seller unilaterally. In this case, the price of the Product ordered by the Buyer is not subject to change. The offer to enter into a contract for a specific product is valid for the period of the product's presence on the Seller's website, provided that this product is available in the Seller's warehouse.

5.3.1. The Buyer can make payment in the following ways:

• When you receive an order in Moscow within the Moscow ring road and in St. Petersburg in cash or by card to the courier • 

•  Online payment on the website; 

• Payment using Apple Pay Sberbank; 

• Money transfer to the current account.

5.3.2. For more information on how to pay for the product, see the "Payment" and "delivery" sections of the site.

5.4. Features of payment for Goods using Bank cards:

5.4.1. In accordance with the regulation of the Central Bank of the Russian Federation "on the issue of Bank cards and operations performed using payment cards" dated 24.12.2004 No. 266-P, Bank card transactions are performed by the cardholder or an authorized person.

5.6. Authorization of Bank card transactions is performed by the Bank. If the Bank has reason to believe that the transaction is fraudulent, the Bank has the right to refuse to perform this operation. Fraudulent transactions with Bank cards fall under article 159 of the Criminal code of the Russian Federation.

5.7. In order to avoid cases of various types of illegal use of Bank cards for payment, all Orders placed on the Site and prepaid by Bank card are checked by the Seller. 

5.8. The seller has the right to provide discounts on Products and establish a bonus program. Types of discounts, bonuses, the procedure and conditions for accrual are determined by the Seller independently and are indicated on the Website.

5.9. If, when applying the discount / bonus, the recalculated cost of the Seller's Product includes kopecks, this cost of the Product is subject to rounding down to a multiple of 1 (One) ruble.

5.10. When carrying out marketing activities that involve the investment of any objects in shipments with the Buyer's Order, the delivery of these attachments is carried out at the expense of the Buyer. In order to refuse an attachment, the Buyer must contact the Seller through the Contacts section. 

5.11.  The seller has the right to make a decision to block the payment method for the Buyer "upon receipt" in respect of Goods sold by the Seller in the following cases: - if the Buyer has committed or was suspected by the Seller of committing illegal actions aimed at causing losses to the Company (theft, robbery, robbery, fraud, intentional damage to property, etc.);

- if the Buyer, in the Seller's opinion, behaved incorrectly when communicating with the call-center operator, sales representative, other employees of the Company and/or committed deliberate actions against employees of the company (causing harm to health of varying severity, hooliganism, insults, threats, restriction of freedom, etc.).

In this case, if it was established that the Buyer for whom the payment terms were set "when ordering the product", uses another account to order the product on other payment terms ("upon receipt"), in respect of such an account, the payment terms "when ordering the product" may also be set.

These provisions are not a manifestation of discrimination and are not intended to infringe on the rights guaranteed by the legislation of the Russian Federation to consumers, but are aimed at reducing losses from the actions of Buyers;

5.12. The seller has the right to limit the payment methods available to the Buyer depending on the volume of previous orders.


6. Return and exchange of goods and money


6.1.1. The return of Goods sold by the Seller is carried out in accordance with the following return conditions. 

6.1.2. Exchange of Goods, if it does not fit the Buyer in shape, size, style, color, size or configuration is possible in the exchange period-14 days, not counting the day of purchase. 

6.1.3. Refund or exchange of goods is possible when its trade dress (packaging, seals, labels), consumer properties, the stored contents of the goods and a document confirming the fact and conditions of purchase (commodity or cash receipt).


6.2. Return of goods of proper quality


6.2.1. The buyer has the right to refuse the ordered Product at any time before receiving it, and after receiving the Product-within 14 (fourteen) days in the retail store, and 7 (seven) days (online store), not counting the day of purchase, except for Products made to order, according to the creative task approved by the User, the Buyer. Return of goods of proper quality is possible if its presentation and consumer properties are preserved.

6.2.2. If the buyer refuses the Product, the Seller returns the cost of the returned Product to the Buyer, except for the Seller's expenses related to the delivery of the returned product by the User, the Buyer, within 10 days from the date of receipt of the returned Product at the Seller's warehouse, together with the Buyer's completed application for a refund.

6.2.3. If, at the time of the User's or Buyer's request, a similar product is not available for sale from the Seller, the Buyer has the right to refuse to execute this Public offer and demand a refund of the amount paid for the specified Product. The seller must return the amount of money paid for the returned product within 10 days from the date of return of the Product.

6.2.4. To process the return Of the product of proper quality (including due to its exchange), Clint undertakes to carefully pack the Product (with all components and a full set of accessories specified in the technical documentation for the Product) and attach the following documents:

• A  return form 

• Copy of your passport (or other identity document); 

• Copy of your payment receipt.


6.3. Return of Goods of improper quality:


6.3.1. A product of improper quality means a product that is defective and can not ensure the performance of its functional qualities, does not meet the requirements specified in the creative task (when making a product to order). The received Product must match the description on the Site. The difference in design elements or design from the description stated on the Site is not a sign of poor quality.

6.3.2. The appearance and completeness of the Product, as well as the completeness of the entire Order, must be checked by the Recipient at the time of delivery of the Product.

6.3.3. Upon delivery of the Goods the Buyer puts his signature in the receipt on delivery to the graph: "Order accepted, full completeness, claims for quantity and appearance of the product does not have" or other similar document issued by the Seller in the graph which should contain the Buyer marked that he had no claims to completeness, quantity and quality of the Product. After receiving the Order, claims for external defects of the product, its quantity, completeness and presentation are not accepted.

6.3.4. If the Buyer was given a Product of inadequate quality and otherwise was not agreed in advance by the Seller, the Buyer has the right to use the provisions of article 18 "consumer Rights in case of detection of defects in the product" of the Law of the Russian Federation of 07.02.1992 N 2300-1 "on consumer protection".

6.3.5. Claims for a refund of the amount of money paid for the product are subject to satisfaction within 10 days from the date of presentation of the corresponding claim (article 22 of the Law of the Russian Federation "on consumer protection").

6.3.6. The refund is made by returning the cost of the paid Product to the Bank card specified when ordering the Product.

6.4. Ways to return:

6.4.1. Transport company, or postal service, or personally at the pickup points, at the request of the Buyer. The buyer sends the returned product by parcel with the declared value, without cash on delivery. Parcels sent by cash on delivery will not be accepted for return. You must attach a completed return request to the parcel. You can also return the product by bringing it to the pickup point specified in the "Pickup" section of the Site . In this case, the Buyer independently returns the goods to the pickup points and fills out an application in the presence of an employee of the pickup point (the application form is provided to the buyer at the pickup point).


7. Responsibility


7.1. The seller is not responsible for damage caused to the Buyer as a result of improper use of Goods purchased in the online store.

7.2. The seller is not responsible for the accuracy and correctness of the information provided by the User when registering or placing an Order.


8. Personal data protection


8.1. Personal data of the User/Buyer is processed in accordance with the Federal law" on personal data " No. 152-FZ.

8.2. When registering on the Site, the User provides the following information: Last Name, First Name, Patronymic, contact phone number, email address, date of birth, gender, delivery address with the postal code of the city.

8.3. By submitting your personal data to the Seller, the Site Visitor/User/Buyer consents to their processing by the Seller, including in order to fulfil the Seller's obligations to the Site Visitor/User/Buyer under this Public offer , promote the Seller of goods and services, conducting email and sms surveys, monitoring results of marketing campaigns, customer support, delivery of goods to Customers, for the drawings of prizes among Visitors/Users/ Buyers, monitoring the satisfaction of the Site Visitor/User/Buyer, as well as the quality of services provided by the Seller.

8.4. Personal data processing is understood as any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if necessary in the course of performance of obligations), depersonalization, blocking, deletion, destruction of personal data.

8.5. The seller has the right to send informational messages, including advertising messages, to the User's/Buyer's email and mobile phone with their consent, expressed by performing actions that uniquely identify this subscriber and allow them to reliably establish their will to receive the message. The user / Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the Seller of their refusal by phone, or by sending a corresponding application to the Seller's email address.

8.6. The seller has the right to use the "cookies" technology. Cookies do not contain confidential information. The visitor / User / Buyer hereby consents to the collection, analysis and use of cookies, including by third parties, for the purpose of generating statistics and optimizing advertising messages.

8.7. The seller receives information about the ip address of the Site visitor. This information is not used to identify the visitor.

8.8. The seller is not responsible for the information provided by the User/Buyer on the Site in a publicly available form.

8.9. The seller has the right to record telephone conversations with the User/Buyer. In this case, the Seller undertakes to: prevent unauthorized access to information obtained during telephone conversations and / or transfer it to third parties that are not directly related to the execution of Orders, in accordance with paragraph 4 of article 16 of the Federal law "on information, information technologies and information protection".

8.10. The buyer agrees and allows the Operator and the operator's contractors to process the Buyer's personal data using automated database management systems, as well as other software tools specially developed on behalf of the Operator.

8.11. The buyer has the right to request from the Operator full information about their personal data, their processing and use, as well as to request the deletion or correction/addition of incorrect or incomplete personal data.

8.12. The client can refuse to receive mailings, advertising and other information without explaining the reasons in one of the specified ways:


• The client can choose the mailing options or unsubscribe from it by clicking the "unsubscribe" button in the email;

• The customer can contact the Seller's customer service At the phone number listed on the site on the site in the "Contacts" section.


8.13. The seller undertakes not to disclose the information received from the Customer. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of an agreement with the Seller to fulfill their obligations to the client.


9. Term of the Public offer


9.1. This Public offer comes into force from the moment of its acceptance by the Site Visitor/Buyer, and is valid until the withdrawal of the acceptance of the Public offer.


10. Additional condition


10.1. The seller may assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.

10.2. The online store and the services provided may be temporarily partially or completely unavailable due to maintenance or other work, or for any other technical reasons.

10.3. The relations between the User/Buyer and the Seller are subject to the provisions of Russian legislation.

10.4. In case of questions and complaints from the User/Buyer, they can contact the Seller by phone or other available means. The parties will try to resolve all disputes that arise through negotiations. if an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.

10.5. The court's recognition of the invalidity of any provision of this Public offer does not entail the invalidity of the remaining provisions.