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Shipping

We are grateful for your continued support and are pleased to advise that our warehouses are still operational at this time. Please note, COVID-19 may affect delivery timeframes, or delay the receipt of tracking details from couriers. We will continue to provide updates as we receive them. We do ask that you keep a close eye on your tracking information for any updates issued.

 

The General Terms and Conditions of Sale may be amended from time to time, taking into consideration new laws and regulations but not limited thereto. The new General Terms and Conditions shall be effective as of the date of publication on en.12storeez.com.

 

Free shipping to:

European Union and the UK:

Standard: on orders over 150€. Orders under 150 will be charged a 4,95€ (UPS) shipping fee. 

Express: on orders over 200€. Orders under 200 will be charged a 9,95€ (UPS express) shipping fee. 

USA:

Express: on orders over 200€. Orders under 200 will be charged a 9,95€ (UPS express) shipping fee. 

Non-EU European countries*:

Express: on orders over 250€. Orders under 250 will be charged a 14,95€ (UPS express) shipping fee. 

Australia:

Express: on orders over 250€. Orders under 250 will be charged a 29,95€ (UPS express) shipping fee.

Asia, Middle East, Canada:

Express: on orders over 300€. Orders under 300 will be charged a 29,95€ (UPS express) shipping fee. 

CIS**:

Express: on orders over 350€. Orders under 350 will be charged a 34,95€ (UPS express) shipping fee.

All other destinations:

Express:orders will be charged a 45,95€ (UPS express) shipping fee. 

 

Delivery information 

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

If your shipping address is not listed at checkout, please send us an email to friends@12storeez.com with your order preference and address so we can provide you with a quote. 

Note: if our couriers are unable to deliver your order, it will be automatically returned to 12 STOREEZ. 

 

Times

Standard shipping (EU, UK): 2-6 business days

Express shipping (EU, UK, CIS, other European locations): 1-3 business days 

Express shipping (US, UAE, Australia, Canada, Middle East): 2-4 business days

 

Taxes and duties

The customer is responsible for payment of any VAT, custom duties taxes and related charges applicable to their order upon delivery. If your order is being shipped outside of the EU, you may need to pay VAT, customs duties taxes and related charges in order to receive your order. There could be a delay in delivering your order if you don’t pay the charges immediately. 

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges. 

If for any reason you don’t pay the import or duty charges, then we have the right to charge you for any additional costs that might be charged to us because of this. Once you have paid, your order will be delivered to you.

Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us. 

Undeliverable parcels

Please, bare in mind that if we are unable to deliver your package, according to your chosen delivery option, it will be returned to 12storeez.


Amendments and updates 

The General Terms and Conditions of Sale may be amended from time to time, taking into consideration new laws and regulations but not limited thereto. The new General Terms and Conditions shall be effective as of the date of publication on en.12storeez.com.

 

*Albania, Bosnia And Herzegovina, Monaco, Serbia, Aland Islands, Andorra, Bouvet Island, Faroe Islands, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle Of Man, Jersey, Norway, Mayotte, Montenegro, Reunion, San Marino, Svalbard And Jan Mayen, Switzerland, Holy See (Vatican City State), Liechtenstein 

** We do not deliver to Donetsk and Luhansk regions

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