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Shipping

You can choose between Standard delivery and Express delivery for EU or World wide Express delivery

Select Standard delivery or Express delivery as delivery option in the checkout, tick your home address as delivery address or enter an alternative address.


European Union and the UK:

Standard: 2-6 business days, 4,95€ (UPS)

Express: 1-3 business days: 9,95€ (UPS express)

 

USA and Canada:

Express: 2-4 business days: 14,95€ (UPS express)

 

Europe:

Express: 1-3 business days: 14,95€ (UPS express)

 

World:

Express: 2-4 business days: 29,95€ (UPS express)

 

CIS:

Express: 1-3 business days: 34,95€ (UPS express)

 

Delivery information 

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

If your location is not listed on checkout, please send an email to friends@12storeez.com stating what you would like to order and your address and we can provide you with a shipping quote.

 

Time

We warn you that the delivery dates are approximate, we can’t promise you that your order will arrive on a specific date. We are also unable to inform you in advance as to whether a delivery might be delayed because sometimes there can be delays with shipping due to customs or at busy periods like Christmas and sales times.

Please note that we are trying our very best to get your order to you as soon as possible.

 

Taxes and duties

So far we do not offer pre-paid taxes and duties so please be aware that shipping from Europe to your shipping destination could incur customs charges. It means that the customer is responsible for payment of all import duties and customs charges in accordance with the relevant local applicable laws. 

If your order is being shipped outside of the EU, then you may need to pay customs duty and other import taxes and duty charges in order to receive your order. There could be a delay in delivering your order if you don’t pay the charges immediately. Paying any customs duty, import taxes and duty charges are customers responsibility. If for any reason you don’t pay the import or duty charges, then we have the right to charge you for any additional costs that might be charged to us because of this. Once you have paid, your online shop order will be delivered to you.

Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us. 

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges. 


Undeliverable parcels

Please, bare in mind that if we are unable to deliver your package, according to your chosen delivery option, it will be returned to 12Storeez.


AMENDMENTS AND UPDATES

The General Terms and Conditions of Sale may be amended from time to time, taking into consideration new laws and regulations but not limited thereto. The new General Terms and Conditions shall be effective as of the date of publication on en.12storeez.com.

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