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We are grateful for your continued support and are pleased to advise that our warehouses are still operational at this time. Please note, COVID-19 may affect delivery timeframes, or delay the receipt of tracking details from couriers. We will continue to provide updates as we receive them. We do ask that you keep a close eye on your tracking information for any updates issued.

The General Terms and Conditions of Sale may be amended from time to time, taking into consideration new laws and regulations but not limited thereto. The new General Terms and Conditions shall be effective as of the date of publication on en.12storeez.com.

  

WHERE DO YOU SHIP TO?

We offer international shipping to all destinations.

 

WHAT ARE MY DELIVERY OPTIONS?

 

EU and the UK:

Standard Shipping is 4,95.

Express Shipping is 9,95.

 

Estonia, Latvia, Lithuania:

Express Shipping is 14,95.

 

Other European location*:

Express Shipping is 14,95.

 

The US:

Express Shipping is 19,95.

 

Asia, Middle East, Canada, Australia:

Express Shipping is 39,95.

 

CIS**:

Express Shipping is 45,95.

 

All other destinations:

Express Shipping is 49,95.

 

*Albania, Bosnia And Herzegovina, Monaco, Serbia, Aland Islands, Andorra, Bouvet Island, Faroe Islands, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle Of Man, Jersey, Mayotte, Montenegro, Reunion, San Marino, Svalbard and Jan Mayen, Switzerland, Holy See (Vatican City State), Liechtenstein.
** We do not deliver to Donetsk and Luhansk regions 

 

If your shipping address is not listed at checkout, please send us an email to friends@12storeez.com with your order preference and address so we can provide you with a quote. 

Note: if our couriers are unable to deliver your order, it will be automatically returned to 12 STOREEZ. 

 

WHEN AND HOW CAN I USE MY TRACKING NUMBER?

As soon as your order is dispatched you will receive a shipping confirmation with a tracking link. The link is active when the carrier has picked up and scanned your shipment, which is why the link may not work the minute you receive it in the shipping confirmation. 

 

HOW LONG DOES SHIPPING TAKE?

Standard shipping (EU, UK): 2-6 business days

Express shipping (EU, UK, CIS, other European locations): 1-3 business days 

Express shipping (US, UAE, Australia, Canada, Middle East): 2-4 business days

Please note that the delivery dates are approximate and we cannot promise a specific date for delivery. Please refer to shipping timeframes at the checkout for more information on your destination. We are unable to warn you in advance as to whether a delivery may be delayed due to customs or busy periods. We are trying our very best to get your order to you as soon as possible. 

 

WILL I HAVE TO PAY ANY TAXES OR DUTIES?

The customer is responsible for payment of any VAT, custom duties taxes and related charges applicable to their order upon delivery. If your order is being shipped outside of the EU, you may need to pay VAT, customs duties taxes and related charges in order to receive your order. There could be a delay in delivering your order if you don’t pay the charges immediately. 

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges. 

If for any reason you don’t pay the import or duty charges, then we have the right to charge you for any additional costs that might be charged to us because of this. Once you have paid, your order will be delivered to you.

Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us. 

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