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We are grateful for your continued support and are pleased to advise that our warehouses are still operational at this time. Please note, COVID-19 may affect delivery timeframes, or delay the receipt of tracking details from couriers. We will continue to provide updates as we receive them. We do ask that you keep a close eye on your tracking information for any updates issued.

The General Terms and Conditions of Sale may be amended from time to time, taking into consideration new laws and regulations but not limited thereto. The new General Terms and Conditions shall be effective as of the date of publication on en.12storeez.com.

  

Where do you ship to?

 

We offer international shipping. Please click here to see the list of countries we ship to.

 

What are my deliver options?

 


The UK:

Standard Shipping is €8,95. Free standard shipping on all orders over €280.

Express Shipping is €12,95. Free express shipping on all orders over €350.

Starting from 1 January 2021, UK orders over £135 (including shipping) are subject to customs duties. For more information, please contact your local customs authorities.


EU:

Standard Shipping is €8,95. Free standard shipping on all orders over €280.

Express Shipping is €12,95. Free express shipping on all orders over €350.

 

Estonia, Latvia, Lithuania:

Standard Shipping is €8,95. Free standard shipping on all orders over €280.

Express Shipping is €14,95. Free express shipping on all orders over €350.

 

Other European locations*:

Express Shipping is €22,95.

  

The US:

Express Shipping is 19,95. Free express shipping on all orders over €350.


Ukraine:

Express Shipping is €45,95.

 

Asia, Middle East, Canada, Australia:

Express Shipping is 39,95.

 

CIS**:

Express Shipping is 45,95.

*Shipping to Russia is temporarily unavailable. We are sorry for any inconvenience caused. For orders to Russia, please head to https://12storeez.com/.

 

All other destinations:

Express Shipping is 49,95.

 

*Albania, Bosnia And Herzegovina, Monaco, Serbia, Aland Islands, Andorra, Bouvet Island, Faroe Islands, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle Of Man, Jersey, Mayotte, Montenegro, Reunion, San Marino, Svalbard and Jan Mayen, Switzerland, Holy See (Vatican City State), Liechtenstein.
** We do not deliver to Donetsk and Luhansk regions 

 

If your shipping address is not listed at checkout, please send us an email to friends@12storeez.com with your order preference and address so we can provide you with a quote. 

Note: if our couriers are unable to deliver your order, it will be automatically returned to 12 STOREEZ. 

 

When and how can I use my tracking number?

 

As soon as your order is dispatched you will receive a shipping confirmation with a tracking link. The link is active when the carrier has picked up and scanned your shipment, which is why the link may not work the minute you receive it in the shipping confirmation. Please use the tracking number provided to track your order and see the scheduled day of delivery. The courier won’t be able to contact you via phone and will attempt to deliver your parcel three times. If unsuccessful, you will need to contact DHL and pick up the parcel yourself.

 

How long does shipping take?

 

Standard shipping (EU, UK): 2-6 business days

Express shipping (EU, UK, CIS*, other European locations): 1-3 business days 

*Shipping to Russia is temporarily unavailable. We are sorry for any inconvenience caused. For orders to Russia, please head to https://12storeez.com/.

Express shipping (US, UAE, Australia, Canada, Middle East): 2-4 business days

Please note that the delivery dates are approximate and we cannot promise a specific date for delivery. Please refer to shipping timeframes at the checkout for more information on your destination. We are unable to warn you in advance as to whether a delivery may be delayed due to customs or busy periods. We are trying our very best to get your order to you as soon as possible. 

 

Will I have to pay any taxes or duties? 

 

The customer is responsible for payment of any VAT, custom duties taxes and related charges applicable to their order upon delivery. If your order is being shipped outside of the EU, you may need to pay VAT, customs duties taxes and related charges in order to receive your order. There could be a delay in delivering your order if you don’t pay the charges immediately. You can pay taxes and duties on the DHL website by clicking “Pay now” on your order’s tracking page, or directly to the courier on the day of delivery. Taxes and duties can also be paid at the DHL office if you pick up the parcel yourself. 

All EU orders are shipped delivery and duties paid (DDP). This means you will not have to pay duties on any order shipping to the EU. You can choose to prepay any duties & taxes due on your order at checkout in the US, Canada, Mexico, Switzerland and the UK.
- In United States you will incur import duties on all orders above 800 USD. Tax is 0%.
- In Canada you will incur import duties on all orders above 20 USD. Tax is 5% and due on all orders above 20 USD.
- In Mexico you will incur import duties on all orders above 50 USD. Tax is 19% and due on all orders above 50 USD.
- In Switzerland you will incur import duties on all orders. Tax is 7.7% and due on all orders.
- In the UK you will incur import duties on all orders above 150 EUR. Tax is 20% and due on all orders above 150 EUR. We currently do not offer prepaid duties and taxes for any countries other than the US, Canada, Mexico, Switzerland and the UK.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges. 

If for any reason you don’t pay the import or duty charges, then we have the right to charge you for any additional costs that might be charged to us because of this. Once you have paid, your order will be delivered to you.

Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us. 

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